Delivery & Returns

All orders are sent to our customers by Parcel Force . We aim to deliver your order within the following timescales following the receipt of your order and full payment:

DESTINATION	STANDARD DELIVERY	NEXT DAY DELIVERY
UK	3- 4 Working Days	1 Working Day (orders placed before 12pm)
Channel Islands, Austria, Belgium, Bulgaria, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City	5-10 Working Days	n/a
The rest of the World	By Quote Only	n/a

For postage quotes or queries please contact Customer Services on email shop@makersandmerchants.com or by telephone 01935 388546.

Prices

DESTINATION	STANDARD DELIVERY	NEXT DAY DELIVERY
UK	£5.00 or free on orders over £35.00	£8.00
Channel Islands, Austria, Belgium, Bulgaria, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City	£10.00	n/a
The rest of the World	By Quote Only	n/a

Packaging

All items are wrapped safely in protective materials and packaged in dual-wall shipping boxes, which are purpose-made to our specifications and are designed to withstand even long international journeys safely. Our packaging standards have been refined many times, over many years and breakages and damage are now extremely rare. On those occasions when incidents do happen, we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.

Faulty or Damaged Products

We want you to enjoy and use our products as soon as you get them so we check and pack them carefully before despatch and we only use couriers who we think will handle our products with care.

However, mistakes and damages can occur, so please check all the goods on your order when it arrives. If you are unable to check the goods upon arrival, we recommend you write “unchecked” next to your signature on the couriers’ acknowledgement. Do contact us straight away, and at least within 2 days of receipt, if you have anything that you are unhappy with or not sure about. We can then agree with you the best course of action and act quickly so that you can get back to enjoying what you purchased from us.

To resolve any problems, please call us on + 44 (0) 1935 388 546 from Monday to Friday between 9:00 to 15:00 or email shop@makersandmerchants.com.

Please provide us with your Makers&Merchants account details (such as your name, address, email. We will need these to verify that you are the account holder) and the order number along with the details of the product.

You will have 30 days from the date of delivery, to return the goods to us if you want a full refund. For damaged or faulty products that are returned to us after 30 days we can only offer a repair or a replacement for the exact product (or if that product is out of stock – for a product of the same value).

PLEASE NOTE: we can only deal with orders placed directly with us.

Cancelling or Returning an Order

You are entitled to cancel your order with us no later than 14 days after the day on which you receive the goods to receive a full refund that will include the basic postage cost.

First, please notify us, by calling + 44 (0) 1935 388 546 from Monday to Friday between 9:00 to 15:00 or emailing shop@makersandmerchants.com

You will have to confirm your Makers&Merchants account details (such as name, address, email as we will need these to verify that you are the account holder) and order number.

The date on which you notify us of your request to cancel the order will be considered the cancellation date.

If the order has been delivered to you already, before we issue you with the refund, you will first be required to return the order back to us in its original condition and packaging. You will have 30 days from cancellation date to do it.

PLEASE NOTE: we can only deal with orders placed directly with us.

These time scales are not guaranteed and if for any reason, we were unable to achieve them, we will contact you using the contact details provided on your account.